How do I find an event on ORbike.com?
How do I register online with ORbike.com?
What is ORbike.com's return/cancellation policy?
How do I edit my registration?
Why do I get an error that tells me I am already registered?
Why do I get an error that says my session has expired?
How do I know if my registration was successful?
Should I create a username and password?
Why do I get an error when trying to create my username and password?
I forgot my username and password. What do I do?
How do I change the information in my profile that appears after I log in?
How do I pay for my registration?
Is ORbike.com a secure site?
Are there any additional charges to register online?
What's this charge on my credit card?
How do I subscribe/unsubscribe from your newsletter?
How do I view results for an event?
How do I post a message on your site?
How do I create a website for my team, league or organization?
How do I contact the event with my question or to get more information?
How do I find an event on ORbike.com?
There are several ways to find an event on our site. The first option is to
go to www.ORbike.com and select the type of biking event that you are
interested in from the left-side navigation bar titled "Calendars." The
second option is typing in the name or type of event into the keyword
search on the home page. If you can't find what you are looking for,
double-check your spelling and search again. If problems persist, feel
free to contact us at info@orbike.com.
How do I register online with ORbike.com?
Once you've accessed, www.ORbike.com, and you selected the event you'd like
to register for, click on the "Register Now" button. This will take you
to the first page of registration. Once you understand the waiver page,
click the "Continue" button. This will take you to the second page of
registration. Fill out the registration form.
When finished, click the "Continue" button. This will take you to the payment summary page.
If you need to make a correction, click "edit" in the payment summary. If you want to delete the registration, click "delete."
To
register someone else, for another category, or for another event, you
will find the appropriate buttons below the payment summary.
When you are ready to checkout, fill out the billing
information starting with credit card type: WE ONLY TAKE VISA AND
MASTERCARD. No American Express or Discover cards. Personal checks are
not accepted.
When done filling out the billing information, click the "Pay
Now" button. Your payment will be processed through our online bank.
If your registration and payment are successful, a
confirmation screen will appear. You should print out your receipt from
this page.
Congratulations! You have just successfully registered.
What is ORbike.com's return/cancellation policy?
ORbike.com has a "No return" policy. Once you purchase the registration for an
event, you cannot return or cancel that purchase.
How do I edit my registration?
You can edit/correct registrations before submitting your payment by
clicking the "edit" button next to the appropriate registration in the
Cart Summary area (above where you enter in your billing information).
This will bring up a new window where you can make any corrections in
the registration form. When finished, click on the "Update" button to
submit the changes. You will be brought back to the Payment Summary
Page where you can record more registrations or fill out the billing
information and pay.
Why do I get an error that tells me I am already registered?
You may have already tried registering for that category. Click on the
"View Shopping Cart" button to see what you already have in your
shopping cart for payment. If that registration is correct, you may
continue. If it is not, you can edit it or delete the entry altogether
by clicking on the appropriate button on the payment summary.
If you were trying to register another person when getting that message, click on the "View Shopping Cart" button and review the registration. Choose the appropriate button below the payment summary to register for another category (within the same event), register someone else, register a minor, or register for another event. Then you may continue the registration process.
Why do I get an error that says my session has expired?
Our site has multiple security measures to ensure the safety of your
information. One is to time out a registration when one page has been
left idle for too long. Our system reads this as an abandoned
registration and prevents that registration from proceeding to ensure
that someone else does not submit your information without
authorization. You will have to start the registration process over.
You do this by clicking on the link in the error message that says,
"click here." This will pop up a new window that signs you out of the
previous session and allows you to begin a new registration session.
How do I know if my registration was successful?
After submitting your payment, it will take a little while to process. Once
the transaction is completed, a screen will appear that states,
"Congratulations, your registration was successful. ORBIKE.COM
REGISTRATION will appear on your credit card statement." It will also
give you a confirmation number (confirming your registration and
transaction). There is a link that when you click on it, you can print
out your receipt-we recommend you do this as the receipt is for your
records and it also has your confirmation number on it.
You should also receive some re-confirmation e-mails that re-confirm payment and registration. The e-mails are sent to the address entered in on each person's registration form. Payment re-confirmations go to the person who processed the registration(s). The e-mails are automatically sent by our system, and as with any e-mail, they have the chance of going undelivered due to a technical problem.
Should I create a username and password?
Creating a username and password on ORbike.com will make future registrations
easier by keeping some of your information on file for the next time
you register online. All you have to do is log in before beginning your
next registration, and when you go to fill out the form, some of your
information will already be filled out for you.
Why do I get an error when trying to create my username and password?
That message means that one of our other users has created a profile using
that username. Our system does not allow identical user ID's. Try
another version of that username or a different one altogether. Make
sure you write down your username and password once it is established
so that you may use it in the future.
I forgot my username and password. What do I do?
You can have your username and password e-mailed to you by going to our
home page, www.ORbike.com, choosing the appropriate sport, and once on
the next page clicking on the "forget your password?" prompt from the
menu on the left side (in the blue box at the bottom). Enter in your
e-mail address and click "submit."
NOTE: If your username and password are associated with a different e-mail address then the one you are currently using, you will not receive the e-mail, as we may not have the new address associated with your username and password. You will have to contact us to get your userID.
How do I change the information in my profile that appears after I log in?
Go to our site, www.ORbike.com, choose the appropriate sport, and log in
on the next page with your username and password. Choose "Edit Profile"
from the menu on the left side (in blue box). This will bring up a
screen with all of your information. Make any changes necessary and
click "Submit." Your profile will have been updated to reflect your
changes.
How do I pay for my registration?
We accept Visa and MasterCard as payment for online registration. We do
not accept American Express, Discover, cash, or checks. If you would
like to register using a form of payment that we do not accept, please
contact the event directly either by going to their website or by
clicking on the "Contact the event" link from the event details page on
ORbike.com.
Is ORbike.com a secure site?
ORbike.com uses a variety of security measures to maintain the safety of your
personal information. Credit card numbers are encrypted in our secure
database that is located behind a firewall. All personal information
collected on ORbike.com is stored in a secure operating environment
that is not available to the public. All credit card information
supplied by users is transmitted via Secure Socket Layer (SSL)
technology.
Are there any additional charges to register online?
ORbike.com charges a convenience fee in addition to the event registration fees
determined by the event director. This convenience fee pays for the
online processing of your credit card transaction. Some events are able
to absorb a portion or all of these fees-in this case you will notice
no additional charge. Any and all fees are displayed on the site before
you submit your credit card information for payment. Once you have
registered for the event, there are no refunds.
What's this charge on my credit card that reads, "ORbike.com Registration"?
ORbike.com is the industry leader in online registration for biking events in
Oregon. Many people access our site by going to the event's website and
clicking on a link to register online. That link actually takes you
over to ORbike.com where you fill out the registration form and pay
online with your credit card.
How do I subscribe/unsubscribe from your newsletter?
You can unsubscribe from or subscribe to our newsletter by clicking on
"unsubscribe" from the top of any email you receive from us.
How do I view results for an event?
Event directors can post results after each event on their own websites. ORbike.com does not post results on our website.
How do I post a message on your site?
Choose "classifieds" from the top navigation of the home page www.ORbike.com.
From the "browse boards" drop down menu, choose "walking" for example and click "go."
A list of current topics displays. To add a new topic, click the button "new topic."
You are required to login.
You may have to click the "new topic" button again, after logging in.
Type in the name of the topic you want to add such as "walking buddy in my area" and click "submit."
Then you are given a window to add a new posting to this topic. Click submit.
You have now added a new topic with a posting.
How do I create a website for my team, league or organization?
ORbike offers high quality, customized sites for events (web design and hosting) for as low as $500.
How do I contact the event with my question or to get more information?
Go to www.ORbike.com and select the event that you are interested in. You
will be brought to the event's detail page where there is a link that
reads, "Click here to contact the event." Click on that link to bring
up a box that will contain an e-mail form and/or a telephone number for
the event.
